Miko Coffee has an exciting opportunity for a full time Service Support Coordinator to join our Service team. The role is located at our Chertsey branch in Surrey on a maternity cover basis.

We are  an international coffee service organisation with operations in a dozen European countries and roasting facilities in Belgium and the U.K. We specialise in tailored solutions for the out of  home  customer, providing the finest coffee and hot beverages , world class coffee machines , and the highest levels of account management, technical and service and coffee quality support.

The ideal candidate will have the following skills and experience:

  • Good knowledge of MS Office package (Excel, Word, Outlook etc).
  • Professional but friendly communication skills, both verbal & written.
  • Highly organised with excellent admin skills
  • Be meticulous and have the ability to pay good attention to detail
  • Knowledge of SAP system useful but not essential.
  • They must also be reliable with a positive approach to work, and be able to operate re-actively as part of a busy new department.

Your key responsibilities will be:

  • Answering main line telephone, with focus on technical service enquiries (call / fault logging).
  • Processing of new accounts from the field sales team, following predefined procedures.
  • Providing support to the sales team with varied administrative tasks.
  • Processing of new equipment requests from both field sales team and service team.
  • Liaising internally (with staff) and externally (with customers / third-parties) to ensure equipment installations are carried out effectively, including;
    • Booking access to restricted locations.
    • Taking payments for equipment, initial orders & services.
    • Ensuring the install location has all services required.
    • Coordinating engineer(s) and/or other parties to attend the site as required.
  • Maintaining the preventative maintenance database for equipment in the field.
  • Proactively contacting customer base to schedule service works and to advise of other products they may be interested in.
  • Maintaining new customer price files.
  • Resolving invoicing queries relating to new customers and equipment.
  • Participating in ad hoc or company projects.
  • General filing and administration.

A competitive salary is available depending on experience, along with the training and development needed to carry out the role.

The benefits include generous holiday entitlement and membership into various companies benefit schemes.

This is a great opportunity within a global business. If you’re ready for a new challenge in the exciting and ever growing world of coffee then we want to hear from you. Please apply by emailing your CV to jobs@miko.co.uk.  If you’re successful with your application you will initially be invited to attend an interview at our Chertsey branch.  In the meantime thank you for your interest in Miko Coffee Ltd.