Meet the Team Archive

Welcome to the Meet the Team blog archive, where we have combined all the blogs into one place for your convenience, enjoy!

Week 1

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To start us off we have been talking to Simon Speed-Andrews, who is titled as: Head of training and Product Development, including Roasting in the UK. We have asked Simon a number of questions related to his job and his personal opinion on some coffee related disputes.

What does your job involve? I am responsible for delivering training to provide knowledge and skills to our customers and Miko employees with the help of my trusty team and ensure the customers have the most up to date techniques and are delivering a great cup of coffee. I also follow industry trends and ensure we are delivering in line with those, for example craft roasting in the UK. I also help develop new products to meet those demands. This year I have setup the roastery in Cornwall and I am currently training the art of roasting whilst roasting myself and developing the Freehand and Hand Roasted in Cornwall range of speciality coffee.

How do you take your coffee?

Specialty filter coffee, no question

Favourite Coffee blend and why?

Freehand (All) as I get to taste some amazing coffees

What you love most about coffee?

It is all encompassing and provides pleasure for millions

Top barista tip?

Keep it clean and work hard and keep striving to create the best cup of coffee you can

Biggest pet hate in the coffee industry?

Not doing the above!

 

Week 2

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This week we have been talking to Paul Rowland who is our Assistant manager at our South West branch in Bristol. We have asked Paul some questions to give you a better idea of his job and his opinion on some topics related to the coffee industry.

What does your job involve?

  • Organising the Engineers diary, workshop jobs and distributing parts
  • Input all the data from the engineering job sheets on to the call log and fill out the pricing for them to be invoiced
  • Ensuring the apprentice has an appropriate workload according to his studies
  • Helping the warehouse manager when needed
  • Organise delivery drivers and ensuring they meet required delivery drops per day
  • Liaise with all reps with regards to equipment availability either new or reconditioned
  • Purchase new equipment from suppliers and ensuring stock levels are kept to a sufficient level
  • Liaise with the office with regards to all account and account queries they may have

How do you take your coffee?

I like a flat white made with a strong intense coffee.

Favourite coffee blend and why?

Until recently I liked Grand Milano but our Freehand roast is now my favourite due to its intensity and flavour.

What do you love most about coffee?

For me it’s the taste. I like strong flavours, which is why I dislike tea. It is also a great product because with the addition of milk you can produce a huge range of drinks.

Top barista or coffee tip?

Top coffee tip. Most people use freeze dried coffee at home. Ensure the water is just off the boil and make sure you have added milk first to give a creamier taste.

Biggest pet hate in the coffee industry?

100% Arabica is the best?????  It’s not the best but produces a good coffee but ultimately it comes down to the grinder being set right and the machine and cleanliness of equipment.

 

Week 3

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This week we have been talking to Andrew Meaden who is our Commerical Manager. We have asked Andrew some questions to give you a better idea of his job and his opinion on some topics related to the coffee industry.

What does your job involve?

The primary function of the department as a whole is ensuring that the sales team have everything they need to be able to acquire new business and maintain their existing accounts. We process all field-sales paperwork, produce and analyse their reports to spot trends in sales and catch issues before they become actual problems. My team also facilitates any new account openings; liaising with all relevant departments and the customer themselves, ensuring that the new client receives their coffee, equipment and training exactly when they need it.

For myself, I tend to work on any key accounts or operational projects which require a lot of back-office support. This will range from constructing proposals for potential National accounts, writing supply contracts and creating new internal procedures to increase efficiency.

How do you take your coffee?

Day to day, I stick with filter coffee but will tend to go for a flat white if there’s an espresso based drink going. To be honest, as long as the quality’s good, I’m happy to have whatever’s hot and handed to me!

Favourite Coffee blend and why?

The Miko Royal Dutch filter blend is often overlooked for the more exotic sounding coffees, but it’s a great easy-drinking blend and has got me through a few late nights in the office!

What do you love most about coffee?

The variety. Every blend is different and everyone has a different opinion on what makes a good coffee. This is the challenge with our customers – identifying a coffee that they love and that all their customers will enjoy too is an exciting process. Our range is broad enough to cater to everyone’s taste and expectations.

Top barista or coffee tip?

Keep your cups warm! All too often, coffee gets made straight into a freezing cold cup. By the time you get it, it’s luke-warm and by the time you get half way through it, it’s turned into an iced latte!

Biggest pet hate in the coffee industry?

Penny pinching at the expense of quality. The coffee itself is the cheapest part of each cup of coffee. For the price of an extra penny or two per cup, you can turn a bog-standard cup into something that people will keep coming back for.

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Week 4

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 This week we have been talking to Chris Wills who is our Regional Sales Manager for the South West. We have asked Chris some questions to give you a better idea of his job and his opinion on some topics related to the coffee industry.

What does your job involve?

Managing the sales team in the South West and Cornwall and promoting our brand.

How do you take your coffee?

I like to keep it simple, so I tend to go for a flat white.

Favourite coffee blend and why?

Cornish Espresso number 1, simply because it’s the best coffee we produce and it’s roasted by us!

What do you love most about coffee?

I love the fact that since having our own in house roastery I have been fortunate enough to taste some amazing coffees from around the world giving me the opportunity to offer these to our customers.

Top barista or coffee tip?

Looking after the beans is the key to producing great coffee. This includes not leaving the beans in the grinder hopper for too long otherwise they can lose their rich flavour.

Biggest pet hate in the coffee industry?

There is always a huge variation in the way a flat white coffee is made and tastes, not enough consistency.

 

Week 5

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This week we have been talking to Jonathan Dawson (Right) who is our Regional Account Manager for the North West of the country and also self proclaimed “Coffee Jedi”. We have asked Jonathan some questions to give you a better idea of his job and his opinion on some topics related to the coffee industry.

What does your job involve?

A vast array of things ranging from helping clients choose products and equipment, sharing my knowledge of current trends and helping customers to the next level, training clients and their staff in both practical and theory. The usual sales stuff of signing accounts and keeping all our existing ones happy and supported. The odd install/machine repair, the occasional training manual, and a couple of UK Barista championships.

How do you take your coffee?

My favourite cup of coffee is a double shot latte in an 8oz takeout cup with 2 sugars, I don’t know why but the cardboard cup drunk through a plastic sip through lid does it for me… its not the same if it isn’t in a cardboard cup with a plastic lid…. or if its in a different size cup.

Favourite Coffee Blend and why?

Grandmilano Traditional – it has a rich flavour and caramel undertones if you hit the sweet spot on extraction and milk temperature.

What do you love most about coffee?

Its simple, got great taste and caffeine

Top barista or coffee tip?

Use the right tool for the job…

Biggest pet hate in the coffee industry?

Burnt milk, coarse coffee did I mention burnt milk….?

 

Week 6

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Welcome to the sixth instalment of the weekly updated blog “Meet the Team”! Giving you further insight into the world of Miko Coffee UK. This week we have been talking to Ryan Payne who is our Coffee Quality Auditor and Barista Trainer. We have asked Ryan some questions to give you a better idea of his job and his opinion on some topics related to the coffee industry.

What does your job involve?

Training our current customer base to a higher standard of coffee quality, advising customers on equipment upgrades and replacement grinder blades, support the sales team with tasting & training sessions and auditing customers on machine maintenance & service skills.

How do you take your coffee?

I prefer a flat white made with a double ristretto to extract the full flavour from the bean.

Favourite Coffee blend and why?

Portioli for it’s rich, creamy texture and smooth finish

What you love most about coffee?

The fact that it’s constantly evolving and changing and there are always new methods to brewing being discovered every day! 

Top barista tip?

Keep all equipment & machinery clean to consistently keep the quality of coffee high.

Biggest pet hate in the coffee industry?

People leaving grinders on with no beans inside! Wearing away their fragile blades!

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Week 7

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Welcome to the seventh instalment of the weekly updated blog “Meet the Team”! Giving you further insight into the world of Miko Coffee UK. This week we have been talking to Roz Williams who is our Human Resource Manager and is also coming up to her 16th year anniversary with Miko Coffee! We have asked Roz some questions to give you a better idea of her job and her opinion on some topics related to the coffee industry.

What does your job involve?

My role starts right at the beginning of the recruitment process from when existing roles become vacant or new roles are created, then continues through from people just being names on a CV to employing them and seeing them develop throughout their careers with Miko.  From there it involves giving advice to Managers & staff throughout their employment with us on various employment law & H&S legal requirements.  This also involves putting various policies in place to ensure compliancy is upheld in an ever changing world.  My role then finishes at the end of an employees career when I organise and/or conduct the exit interviews and say ‘goodbye, good luck and give all our possessions back please’.

How do you take your coffee? 

Macchiato with an extra dollop of foam.

Favourite Coffee blend and why? 

Currently it’s our Hand Roasted ‘Freehand’ coffee made by Simon Speed-Andrews.

What do you love most about coffee?

The caffeine kick, along with the aroma of freshly ground beans.

Top barista or coffee tip?

Always ensure the beans are fresh in the hopper to extract the full flavour from the coffee.

Biggest pet hate in the coffee industry?

Customers not bothering to clean their coffee machines, especially the milk nozzle that turns to cheese if uncleaned – yuk!

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Week 8

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Welcome to the eighth instalment of the weekly updated blog “Meet the Team”! Giving you further insight into the world of Miko Coffee UK. This week we have been talking to Joanne Trigg who is our Customer Care Supervisor. We have asked Joanne some questions to give you a better idea of her job and her opinion on some topics related to the coffee industry.

What does your job involve?

Making sure that all our customers are happy and providing excellent customer service.

How do you take your coffee? 

I tend to go for a flat white, especially when it is made with Puro Fairtrade Organic Fuerte coffee beans!

Favourite Coffee blend and why? 

Well my obvious choice is Puro Fairtrade Organic Fuerte coffee beans.

What do you love most about coffee?

That people have such passion for it that it can make them smile and it always brings people closer together 🙂

Top barista or coffee tip?

Always ensure that the group handle is warmed through before filtering the coffee otherwise you won’t extract the full flavour and will also leave you with a cold coffee.

Biggest pet hate in the coffee industry?

Those who don’t order Miko! And those that like to use Starbucks!

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Week 9

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Welcome to the ninth instalment of the weekly updated blog “Meet the Team”! Giving you further insight into the world of Miko Coffee UK. This week we have been talking to Jenna Horsnell who heads up Marketing and Design in the UK and is also part of the international Marketing team. We have asked Jenna some questions to give you a better idea of her job and her opinion on some topics related to the coffee industry.

What does your job involve?

This probably depends on who you ask, some may say just colouring in, but my role is different from day-today.

In general I head-up the Marketing, Design and PR in the UK, across all the branches. Essentially this means my job is to ensure our brands and the company is correctly represented and present within the market whether it be in the physical of products, point of sale items, advertising or across social media platforms and thus ensure the integrity of the brands is upheld.

I’m really lucky that Miko are an exciting company to work for and the coffee culture is hugely popular around the world, that coupled with the beauty that is working in marketing and design and the fast paced industry it is, I’m always busy looking for a new angle to pitch something that everyone drinks/uses every day.

How do you take your coffee? 

A flat white in general, but I’m a sucker for a holiday flavoured drink (power of good marketing!).

Favourite Coffee blend and why? 

Portioli il café is currently my favourite and has been for a little while, but if I’m looking for something lighter I really like the Freehand Kenyan filter it’s so light and you can really taste all the flavours.

What do you love most about coffee?

I love how the trends in the coffee industry can vary so widely and change so rapidly even though the basic production process of picking and roasting stays the same.

Top barista or coffee tip?

Make sure your grinder setting is correct for the bean you’re serving.

Biggest pet hate in the coffee industry?

Dirty steam arms- Yuck!!!!!

 

Week 10

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Welcome to the tenth instalment of the weekly updated blog “Meet the Team”! Giving you further insight into the world of Miko Coffee UK. This week we have been talking to Dave Boatwright who is one of our service engineers at our Exeter office. We have asked Dave some questions to give you a better idea of his job and his opinion on some topics related to the coffee industry.

What does your job involve?

Servicing and repairing our customer’s coffee equipment, ordering spares for our other engineers based in Exeter, offering technical advice and assistance to make sure our team have everything they need to complete their calls.

I also have an apprentice I am training in all aspects of service/repair on our extensive range of machines.

How do you take your coffee?

Flat white is definitely my favourite although I’m quite partial to a nice cup of Kenyan filter coffee.

Favourite Coffee blend and why?

It has to be our freehand coffee. It makes a great espresso.

What you love most about coffee?

I love the variation in flavours between different blends and roasts. There are so many combinations and so many great tasting coffees, there is something to suit all tastes.

Top barista tip?

Keep your coffee equipment clean, especially your steam arms!!

Biggest pet hate in the coffee industry?

People not looking after their equipment  I’ve seen machines that are just a few months old in really bad condition because people can’t be bothered to look after them.

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This blog archive will be updated, weekly, when the next instalment is put up. Thank you for reading!